FREQUENTLY ASKED QUESTIONS

SCREEN PRINTING FAQs

What kinds of screen printing do you offer?+
We provide custom screen printing for uniforms, spirit wear, event shirts, team apparel, and corporate branding. All printing is done in-house at our Saddle Brook, NJ facility.
Can you print multi-color or large designs?+
Yes. We can print multi-color, full-coverage, and large artwork on garments. Artwork will be reviewed before production to ensure the best results.
Are there minimums for screen printing?+
Minimums vary by product and design complexity, but screen printing typically starts at 24 pieces. We can provide quotes when you submit your items and quantities.

Embroidery FAQs

Do you offer embroidery services?+
Yes. We offer custom embroidery for uniforms, polos, jackets, and workwear. Your logo or design is digitized then stitched with careful attention to detail.
Does embroidery have a different minimum?+
Embroidery minimums vary depending on the garment and logo complexity. We’ll confirm based on your order details when you request a quote.
Can you switch between printing and embroidery?+
Absolutely — many orders use both screen printing and embroidery, like a printed team name with an embroidered logo. We’ll advise on the best approach for your design.

Ordering FAQs

How do I place an order?+
You can place an order directly through our website’s product catalog, use the Online Designer tool by selecting product, color, decoration areas, size, and quantity, or contact us with your details for a custom quote.
Can I order samples before a full run?+
In many cases we can produce a sample or mockup depending on the garment and decoration method. Contact us for sample options.
Do you accept artwork files?+
We accept AI, EPS, PDF, or high-resolution PNG files for best results. If you’re unsure, send your artwork and we’ll advise. You may also use our online designer tools on product pages.

Policy and guarantee FAQs

What is your quality guarantee?+
We inspect every order for quality throughout production. If there’s an issue related to our process, contact us and we’ll work to resolve it.
What is your cancellation/refund policy?+
Cancellations and refunds depend on where the order is in production. Please contact us as soon as possible so we can advise based on your timeline and deposit status.
Do you offer price adjustments?+
Pricing is confirmed at the time of quote and artwork approval. Adjustments are made only prior to production start.

Turnaround and Shipping FAQs

How long does production take?+
Typical production time is about 7–10 business days after artwork approval. Turnaround may vary based on order size, season, or rush requests.
Do you offer rush orders?+
Rush service may be available depending on scheduling and inventory. Contact us with your deadline and we’ll see if we can accommodate.
How is shipping handled?+
Once completed, orders can be picked up locally in Saddle Brook, NJ or shipped to your address. Shipping methods and costs depend on carrier and service level chosen.

School Uniforms FAqs

Do you offer school uniform programs? +
Yes. Wisco Promo & Uniform provides complete school uniform programs for private and public schools, including polos, pants, skirts, outerwear, and spirit wear.
How does a school uniform program work? +
We work directly with the school to select approved uniform styles, colors, and logos. Families can then order uniforms through a dedicated online store or approved ordering process.
Do parents order uniforms online? +
Yes. Parents can conveniently place orders online through the school’s uniform store, selecting sizes and items approved by the school.
Do you offer logo embroidery on school uniforms? +
Yes. School logos are professionally embroidered or printed depending on the garment, ensuring consistency and durability throughout the school year.
Can schools approve specific brands or styles? +
Absolutely. Schools may approve specific brands, colors, fits, and garment styles to maintain a consistent uniform appearance.
Do you offer sizing samples or fit guidance? +
Yes. We provide size charts and, when available, fitting samples to help families choose the correct sizes before ordering.
Do you support digital voucher or credit programs? +
Yes. We can set up digital voucher or credit programs that allow schools to provide uniform allowances to students or families.
What is the exchange or return policy for school uniforms? +
School uniforms are typically final sale. Exchanges may be available for sizing issues or defective items according to program guidelines. Families should contact us promptly for assistance.
How can a school start a uniform program with Wisco? +
Schools can contact us directly to discuss uniform requirements, branding, ordering options, and program setup. We’ll guide the school through each step.
FAQ | Wisco Promo & Uniform

Frequently Asked Questions

Do you offer screen printing and embroidery in-house? +
Yes. All screen printing and embroidery is done in-house at our Saddle Brook, New Jersey facility, which helps us maintain quality control and consistent turnaround times.
Where are you located? +
We are located in Saddle Brook, NJ and serve Bergen County and the greater North Jersey area, including schools, businesses, contractors, and organizations.
What services do you offer? +
We offer screen printing, embroidery, school uniforms, spirit wear, corporate apparel, contractor/workwear, and promotional products. (You can refine this list later.)
What is your minimum order? +
Minimums depend on decoration method and product. Screen printing typically starts at 24 pieces. Embroidery minimums may vary by garment and logo complexity.
Do you offer bulk or volume discounts? +
Yes. We offer volume pricing based on quantity, garment style, and decoration method. Share your item and quantities and we’ll quote it.
Can you help with artwork or logo setup? +
Yes. We can review your logo, clean up artwork, and prepare files for screen printing or embroidery. If you’re not sure what you have, send it and we’ll advise.
What file formats do you accept? +
Preferred formats include AI, EPS, PDF, or high-resolution PNG. Other formats may work depending on the design. (You can edit this based on your real workflow.)
How long does production take? +
Typical production is about 7–10 business days after artwork approval, depending on product availability and season. Rush service may be available on request.
Do you offer rush orders? +
Yes, when scheduling allows. Please contact us with your deadline, quantity, and garment choice so we can confirm availability.
Do you work with schools and PTA/booster clubs? +
Yes. We support school uniforms, spirit wear, team apparel, staff polos, event shirts, and fundraising programs. (Adjust details to match your offerings.)
Can you set up an online store for my organization? +
Yes. We can set up an online ordering portal for your school, team, or company so customers can order sizes directly. (Edit to match your DecoNetwork setup.)
Do you offer digital vouchers or credits? +
Yes. Digital vouchers can be created for programs where students or employees receive a credit amount. (Update with your exact voucher rules.)
Can I order one sample before a full run? +
In many cases we can provide a sample, proof, or pre-production mockup depending on the item and decoration method. (Edit this based on your policy.)
What happens if there is an issue with my order? +
If there is a production or quality issue, contact us promptly and we will review the situation and work toward a solution. (Edit to match your return/reprint policy.)
How do I get started? +
Send your logo, the garment style, quantities, and due date. We’ll confirm pricing, timeline, and artwork approval steps.
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